Z-Move — Terms of Use

Last updated: September 26, 2026

These terms govern your use of Z-Move. By using the app you accept them and the Privacy Policy.

1. Service

Z-Move connects riders with approved drivers for rides inside our operating areas. An estimated fare is shown before you confirm; the final fare may differ if the route, destination or waiting time changes.

2. Account

Your details must be accurate and the phone number yours. Riders must be at least 13 and drivers at least 18. You are responsible for activity on your account. We may suspend or close accounts that break these terms or are used fraudulently or abusively.

3. Rides and payment

Pay the driver in cash at the end of the ride, the amount shown in the app. You can cancel in the app; repeated cancellations after the driver arrives may restrict your account. On shared rides the driver may pick up other riders along the same route.

4. Conduct

Riders and drivers must treat each other with respect — no abuse, harassment or discrimination — and follow traffic law. Report problems through support.

5. Drivers

Drivers are document-checked and approved before receiving rides and must keep a valid licence, insurance and a safe vehicle, and follow applicable regulations.

6. Liability

We work to keep the service reliable but cannot guarantee a driver is always available or that the service is uninterrupted, and are not responsible for delays outside our control such as traffic or road closures.

7. Ending use

You can delete your account at any time in the app (Profile → Delete account).

8. Changes and contact

We may update these terms and will post changes here. Contact: WhatsApp.