Z-Move — Privacy Policy

Last updated: November 3, 2026

This policy explains how the Z-Move ride-hailing app collects, uses and protects your data, whether you ride or drive.

1. Data we collect

Data	When	Purpose
Name and phone number	Sign-up, confirmed by SMS code	Account, sign-in, ride communication
Email and name from Google or Apple (optional)	Google / Apple sign-in	Sign-in
Profile photo (optional)	When you add one	Shown on your account and to the other party on a ride
Location — riders	Only while the app is in use, with permission	Pickup, destination, fare estimate, ride tracking
Location — drivers	During a shift while the app is open, with permission	Ride assignment, showing the driver to the rider and operating office, safety
Saved places	When you save them	Faster booking
Ride history, ratings, complaints	When you use the service	Providing rides, support, safety, accounting
In-app chat messages	When you message a driver, rider or support	Coordinating the ride, customer support
Driver data: legal name, national ID number, backup phone, vehicle details, document photos (licence etc.)	When applying to drive	Driver verification, approval and compliance
Push token, crash and usage data	While using the app	Ride notifications, fixing crashes, improving the service

Z-Move is cash only, paid to the driver. We collect no card or bank details.

2. What the other party sees

Drivers see the rider's name, pickup and destination; the rider's phone number is visible to the driver only during a live ride. Riders see the driver's name, photo, vehicle and location during the ride.

3. Sharing

We never sell your data. We share only what is necessary with: operating offices that drivers work with; service providers acting on our behalf — Google (Firebase sign-in, notifications, crash reporting and analytics), MapHero (maps, place search and routing) with Google Maps and OpenStreetMap services as backups, Stream (in-app chat), an SMS provider for verification codes, and cloud hosting and database providers; and authorities where the law requires it or to protect user safety.

4. Permissions

Location while in use — your position on the map and booking, and, for drivers, sharing your location during a shift while the app is open. Camera / photos — profile photo and driver documents. Notifications — ride updates and messages.

5. Retention and account deletion

We keep your data while your account exists. You can delete your account at any time in the app under Profile → Delete account (see Account deletion). Deletion erases your name, phone, email, photo, saved places, notification tokens and sign-in identities. Ride and financial records are kept without identifying information for safety and accounting. Driver documents and verification data are kept for as long as applicable regulations require, then deleted.

6. Security

Data travels over HTTPS, driver national ID numbers are stored encrypted, driver documents are kept in non-public storage, and access is limited to authorised staff.

7. Children

The app is not directed at children under 13 and we do not knowingly collect their data; if we learn that we have collected data from a child under 13, we will delete it. Users aged 13 to 17 must use the app with the consent of a parent or guardian. Drivers must be at least 18.

8. Your rights

View and edit your data in Profile; request a copy or correction through support; delete your account in the app; withdraw location or notification permission in your device settings.

9. Changes

We may update this policy; changes are posted here with a new date.

10. Contact

WhatsApp: wa.me/972592693003